Privacy Policy

When you register or use PING4SMS services, we may collect the following personal information:

• Identity Information: Name, email address, phone number, company name
• Payment Information: Billing address, GST number (payment details processed securely via Instamojo)
• Technical Information: IP address, browser type, operating system, pages visited
• Usage Information: SMS campaigns sent, delivery reports, API usage data

Your personal information is used for the following purposes:

• To provide and maintain our bulk SMS services
• To process payments and send billing invoices
• To send login OTPs, account alerts, and service notifications
• To provide customer support via phone, email, and WhatsApp
• To improve our platform and user experience
• To comply with TRAI regulations and legal obligations

Your personal information will NOT be sold to third parties. We may share information only in the following limited circumstances:

• With telecom operators and DLT platforms as required for SMS delivery compliance
• With payment processors (Instamojo) for secure transaction handling
• With legal entities when required by law or regulatory authorities
• With service providers who assist in platform maintenance and improvement

PING4SMS takes data security seriously:

• All data is transmitted over SSL/TLS encrypted connections
• Our platform runs on AWS (Amazon Web Services) with enterprise-grade security
• Access to customer data is restricted to authorised PING4SMS staff only
• We do not store credit card or debit card details on our servers

As a PING4SMS customer, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, contact us at support@ping4sms.com or call 9003051520.

This Privacy Policy is subject to change at the sole discretion of PING4SMS at any time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the revised policy.

This Privacy Policy shall be read in conjunction with our Terms & Conditions and any other governing terms. For any privacy-related concerns, contact support@ping4sms.com.